About

EdwardSharpe&theMagneticZeros

FAQ

  • Where is the store based?

    West Hollywood, CA

  • Do you accept orders placed outside of the US?

    We sure do!

  • How long will it take to receive my order?

    Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. Also please note that during the holidays, orders may take up to 10 days to ship.

  • If I order additional items with my pre-order, will they be shipped right away?

    Typically we hold additional items ordered along with pre-orders, until the pre-ordered item is ready to be shipped. If the additional items need to be shipped immediately, reach out to [email protected] for details.

  • I ordered a poster and another item, but only received the poster. Where is my other item?

    We always ship posters separately in a poster tube to prevent damage. If another item was ordered along with a poster, you will be receiving two separate packages. Please refer to the email confirmation sent by Storenvy for tracking information.

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.